We aim to provide a high level of service at all times. However, if you are unhappy about any aspect of our service, please write to:
The Complaints Officer
PO Box 801
If you are not satisfied with the findings of the Complaints Officer after their preliminary investigation, you can escalate your complaint to a higher level within the company.
Most disputes can be resolved amicably either through the provision of further information or following negotiations. However, in the event that you have exhausted our complaints procedure and you are not satisfied that your complaint has been resolved or dealt with appropriately, you may ask for the complaint to be referred to the Insolvency Service who will direct it to the appropriate regulatory body and track its outcome. The insolvency Service Complaints Gateway can be accessed online or by telephoning the Insolvency Service Enquiry Line on 0845 6029848. Paul George is regulated by The Institute of Chartered Accountants in England & Wales, Moorgate Place, London, EC2R 6EA.
If you are resident in Northern Ireland you should send your complaint directly to The Institute of Chartered Accountants in England & Wales and not to the Insolvency Service.